Last updated: 15 October 2025

Emotia Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your information when you visit our website www.emotia.co.uk, contact us, or use our services.

1. Who we are Emotia Ltd is a company registered in England and Wales (Company No. 16727896), with a registered office at 4 Honywood Place, Worcester, WR5 2SL. If you have any questions about this policy or how we handle your data, please contact: Email: hello@emotia.co.uk

2. Information we collect We may collect and process the following personal data:- Contact information such as your name, email address and organisation (for example, when you complete our contact form or subscribe to updates).- Professional information such as your job title or company name when you engage with us for training or consultancy services.- Technical data such as IP address, browser type, time zone and pages visited (collected automatically via Squarespace analytics, HubSpot tracking, or cookies).- Marketing preferences if you subscribe to emails or newsletters. We do not collect special category (sensitive) data, nor do we knowingly collect data from children.

3. How we use your information We use your personal data to:- Respond to enquiries and provide our services.- Manage bookings, payments and event registrations.- Send relevant updates, newsletters or resources (only if you’ve opted in).- Improve our website and understand visitor behaviour.- Comply with legal or regulatory obligations. We will never sell your data to third parties.

4. Legal basis for processing We rely on the following lawful bases under UK GDPR:- Consent (for marketing communications).- Contract (to provide services you’ve requested). - Legitimate interests (to manage our business and improve user experience).- Legal obligation (to comply with HMRC or regulatory requirements). You can withdraw your consent at any time by emailing hello@emotia.co.uk or using the unsubscribe link in our emails.

5. How we store and protect your data Your personal data is stored securely on systems provided by trusted platforms such as Squarespace, Google Workspace, and HubSpot. HubSpot helps us manage relationships, send communications, and track engagement with our content. This means data you submit through our website (such as contact forms or newsletter sign-ups) may be stored securely within HubSpot’s platform. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Access to your data is restricted to authorised personnel only.

6. Data sharing We may share your data with:- Service providers that support our operations (e.g., Squarespace, HubSpot, payment processors, and email marketing tools).- Professional advisers (such as accountants or legal consultants).- Regulators or authorities if required by law. All third parties are required to respect your privacy and handle your data in accordance with data protection laws. HubSpot may process data outside the UK or EEA, but only under legally recognised safeguards such as Standard Contractual Clauses.

7. Data retention We only keep your personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting or reporting requirements.- Enquiries: up to 12 months after last contact.- Client records: up to 7 years after services end (for tax and legal reasons).- Mailing lists: until you unsubscribe.

8. Your rights Under UK GDPR, you have the right to:- Access a copy of the personal data we hold about you.- Request correction of inaccurate data.- Request erasure of your data (where lawful).- Object to or restrict processing of your data. - Withdraw consent at any time. To exercise these rights, contact hello@emotia.co.uk. We aim to respond within 30 days. If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Cookies Our website uses cookies to improve user experience and analyse site performance. You can control or disable cookies in your browser settings. For more information, see our Cookies Policy.

10. Updates to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

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